> How do we ship products safely from Laos to your destination?
We ship using DHL Worldwide, which is the most reliable and quickest way to ship from Laos. Standard shipping takes 5-14 business days to anywhere in the world.
Everything is packed and shipped from our store in Luang Prabang, Laos. We have three pick ups a week: Monday, Wednesday and Friday.
> How do we calculate our shipping costs?
Standard method of shipping is DHL Air. We use a weight based shipping method, which means we calculate the shipping costs based on total weight of the ordered products, with a minimum charge of $25 per order.
> How can I follow my shipment – and see where it is?
When we ship out your parcel – we will tell you the DHL tracking number. You can follow your parcel on its way to your home.
Go to DHL tracking and type in your DHL tracking number.