Got a question about ordering from Ock Pop Tok ?
Standard method of shipping is DHL. We use a weight based shipping method. this means we calculate the shipping costs based on total weight of the ordered products.
Please see more information about that in our Shipping section.
Ock Pop Tok uses PayPal for all transactions. PayPal stores and safeguards your card and bank details. PayPal takes the payment from your card or bank directly, and your payment details are never shared on the internet. We do not store any of your credit card details on our website.
Yes – you can chose your way to pay by Credit Card without having an own PayPal account.
No – all sales are final. See also our section Quality Guarantee.
Every product is handmade using skills and traditions passed down from one generation to the next. We guarantee finest quality and craftmanship. Before packing our products are beeing verified.
We do however want to make sure you are happy with your purchase. If for any reason the item is damaged, or defective please email usto firstname.lastname@example.org at once to discuss the next steps. Please note that if you do return the item you will be responsible for shipping costs. If you need to exchange and item, you will be responsible for all shipping costs.
If the product (s) you ordered are in stock, they will be shipped out as soon as payment is confirmed. You will be emailed a confirmation of payment and a tracking number.
If we are out of stock on a certain style, size or color that you ordered, we will email you right away. Everything is handmade and so the delay could be up to two weeks as we are setting the looms and dyeing the colors. We will stay in contact and let you know when it is finished and if you would like to wait for the item to be made, we will process the order as complete.
If the product (s) you ordered are no longer available or can not be made anymore, we will notify you right away. We do our best to keep our site up to date with product sizes, colors and styles currently in stock.
I you do not wish to wait – we will refund full amount back to you.
Our high quality scarves & shawls are hand-woven, hand-dyed using traditional Laos techniques. Due to the hand-made nature of our products, each item is unique and may have slight colour variations that what is depicted in the catalogue. Each color is prepared for each scarf production. We do our best to photograph and represent our colors as true as possible, but each item, if the same, may differ slightly.
Our high quality products are natural products, hand-woven and hand-dyed. Please follow our instructions for washing and cleaning of your textiles.